Support
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Get in touch
For account issues, billing questions, or anything else — email us directly.
support@gaultapp.comFrequently asked questions
How do tenants pay rent?
Tenants link their bank account through Stripe and pay via ACH bank transfer. A flat $2 convenience fee is charged per payment. Funds are deposited directly to the landlord's connected bank account.
How much does Gault cost?
Your first property is always free. Each additional property costs $4/month. There are no setup fees or contracts — cancel anytime.
How do I invite a tenant?
Go to the tenant's profile and tap "Send Portal Invite." They'll receive an email with a link to create their account and access the tenant portal.
Are e-signed leases legally binding?
Yes. Leases are signed through SignWell, which is ESIGN and UETA compliant. Every signed lease includes a full audit trail and tamper-evident signature record that's admissible in court.
Is my financial information secure?
Yes. Bank account credentials are handled exclusively by Stripe, which is PCI-DSS Level 1 compliant. We never store full bank account numbers. All data is encrypted at rest and in transit.
How do I delete my account?
Go to Settings → Delete Account in the app. Your account and all personal information will be permanently deleted. See our Privacy Policy for details on data retention.
Can I cancel my subscription?
Yes, you can cancel anytime. If you remove properties and drop to one or fewer, your subscription will automatically cancel at the end of your billing period.